Published on June 13th, 2018 | by Isabel von Puttkamer

ENGAGE – All Direct Messages in one Spot

There is another version of this post: German

We have good news. As of now, all direct messages can be transmitted via the Facebook API again. Maybe you didn’t even notice that this interface has been partly restricted after the data scandal at the beginning of the year. As a result, we were not able to deliver Facebook-DMs to new customers of our community management tool Engage. This restriction has now been revoked. Hurray!

Since last week all DMs are transmitted through the Facebook API again. This means that all your direct messages of all your added Facebook Pages are ending up in your inbox together with user comments and mentions effective immediately. Like that you have the complete overview over every interaction with your users and you can react easily to all requests.

3 more reasons to use Engage

1. Automated Processes

… are saving time and ease the workflow. Our customizable Little Helpers can take a load off your back by identifying conversations based on trigger words, time slots or fan tags and reacting accordingly. Possible reactions to conversations: archiving, delegating, liking, staring, hiding, muting, tagging, auto-replying, reopening after a certain time …

2. Feedback Function

Include external persons by sharing conversations to broaden the expertise and facilitate approval processes.

3. Efficient Teamwork

By organizing different social media profiles and email profiles into separate Profile Groups and assigning different members of the team to each one you can maximize the productivity of the team. Within each Profile Group every user has access to several inbox folders (open conversations, unassigned conversations, own individual mailbox + individual starred conversations, others individual mailboxes). Team members can work together by delegating conversations, adding internal notes, tagging conversations, creating templates, evaluate statistics to name just a few.

 

Join us for a free two-weeks-trial and test all the features we have to offer at www.fanpagekarma.com.



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