Oftentimes, a shitstorm is the trigger for implementing a better monitoring system for one’s social media appearances. That is a dangerous game, and in times, where users expect fast reaction times from companies, gets increasingly risky.
Fanpage Karma remedies that: With the Shitstorm Alert, especially built for Facebook. What’s so special about this alert is, that it automatically calculates the “normal” amount of comments for fanpage and wall posts, so you have a handy reference value:
Particularly convenient: The number of reactions for the alert can be adjusted freely as needed. Even short time escalations can be monitored, thanks to the time dimension: If your fanpage receives more wall posts than usual in the time span of 10 minutes, you will get an alert for it.
Shitstorms are part of internet culture, and presumably won’t disappear anytime soon. With the Shitstorm Alert, you have a tool to get an early warning, so you’re able to turn the tides before something bad happens – without always having to watch your page while you should be doing something else.
This obviously can’t replace processes for the de-escalation of conflicts, and a trained staff, that has quick access to relevant information.
We want to know: How do you prepare? Do you use your own, different tools to prepare for an emergency? Or do you simply hope for the best?