Community Management – 10 Tips to Deal with Social Media Trolls

They are everywhere and know it all better. We all know them: the trolls and the naggers. But how do you deal with troublemakers on social media? In this article, we will show you how to use community management to…

New Features for Your Community Management

The challenges community managers are facing are becoming more challenging every day. We’ve improved Fanpage Karma so that you can process messages even faster and easier. Find out all about the new features here. Tidy A few changes have made…

8 Tips to Sustainable Community Management

Community management is more than “small talk”. One of the core tasks for successful social media marketing is to set up and maintain an active online community. This will help you build a sustainable relationship with your audience. Each discussion…

NEW: Inbox – Organize Conversations by Tags

We have a new feature that is guaranteed to organize your inbox conversations better and improve workflows! From now on, messages that you have assigned to specific topics using tags can be displayed in separate folders. Collect Messages by Tags…

NEW: Reply to LinkedIn Messages with Fanpage Karma

You can now reply to your LinkedIn messages directly out of the Fanpage Karma inbox. Respond to LinkedIn Comments All comments on posts of your LinkedIn Company Profile now go to the same inbox as your emails and messages from…

New Facebook Feature: Up- and Downvoting of Comments

Today we noticed a new feature on Facebook that allows you to rate individual comments below posts. The whole thing works exactly like on other forums and networks like for example Reddit. Next to the comment an upward and a…

Facebook Messenger – refer to individual Messages within the Chat

As Social Media Today reports, Facebook is rolling out a feature in Messenger that allows users to respond to selected messages within a chat. How it works To refer to a message of a chat, long-tap on the respective bubble…

Dark Mode for Facebook Messenger

Facebook is about to roll out a dark design for the Messenger app. This was reported by Social Media Today yesterday. The dark mode not only looks cool but also saves battery. With a little trick, you can already try…